Mr. Spex boss:"Digital+local service" is the future

Why customers don't want "just" digital?

Mister Spex boss Mirko Caspar sees the future in a combination of digital and local service. Meanwhile, the leading e-shop for eyeglasses has even opened its own Mister-Spex-Store in Berlin.

We simply questioned customers. The result, modern financial+insurance customers want a mix of digital platform and personal, non-changing contact.  The top priority here is to make it easy for you to have access to your contracts at any time and easily, regardless of the line of business, so that your consultant / broker is independent and has a large number of companies.

Today, contact, service and advice can be obtained online, by telephone or via video. Why do customers want personal contact if necessary? Many customers want personal contact to be possible in cases of damage, risk assessments and many other situations. In some situations, the customer's business existence is at stake, a large number of documents must be inspected.......

In addition to the above-mentioned channels, GELDPILOT24 has planned a store concept with selected partners. There, customers can receive personalized service if they wish. Our partners also come to customers in certain situations. First of all, it is the customer's wish and, of course, the respective situation that counts. In certain cases of damage, customers do not have the energy for video appointments, nor do they have to drive the energy to the nearest store. Depending on the urgency and the willingness to wait for a few days, our partners also come to the customer in person throughout Germany.

GELDPILOT24: modern ways, use of all digital possibilities combined with personal service.

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